Customer service standards

We pride ourselves on being an industry voice for ethical marketing practices.

Helping you get the best outcome

We recognise that there are many companies in this field with a bad reputation. We strive to dispel this perception and really pride ourselves on being an industry voice for ethical marketing practices. We've been working this way for 16 years.

At First4Lawyers, we will provide you with a thorough and professional service throughout the duration of your claim, or use of our services.

As legal experts, we’re here to help deliver justice, and support you every step of the way, to give you the very best customer experience and outcome.

What we will do

  • We will offer a free initial consultation and contact you at a convenient time
  • We will offer a No Win No Fee service for injury, accident and medical negligence claims
  • We offer a price guarantee on all other legal services
  • We will only work with fully qualified solicitors, who have been through our rigorous pre-screening and vetting process
  • We will keep your information strictly confidential – more about privacy & your data

Only pay a fee if you receive compensation

Our No Win No Fee solicitors will take a success fee from the compensation you are awarded for a successful claim in the form of a percentage of your damages. This could be up to 25% but it won't be more than that, except in cases of road traffic accidents. Changing laws mean our solicitors will now take a payment of 35% of the final compensation amount plus VAT for all road traffic accident claims.

First4Lawyers are an award-winning claims management company with a track record of delivering service that our clients love.

What we will not do

  • We will not use unnecessary legal jargon
  • We will never rush a claim, we always take as much time as is needed to get you the best results
  • We will not cold-call, text or email potential clients. We only contact people when we are invited to do so
  • We will never surprise you with extra hidden costs
  • We will never put pressure on you or use a hard-sell approach

Our complaints procedure

Our regulatory information

Get in touch today and let us know how we can help you 08005677866
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